Frequently Asked Questions

Everything you need to know about shopping at AG LEGO® Certified Stores

What is the standard shipping timeframe for my order?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the region.

Can I return a set if the box has been opened?

To maintain the collectibility and quality of our products, we only accept returns for items in their original, unopened packaging with the factory seals intact within 14 days of purchase.

Are the products sold here authentic LEGO® sets?

Yes, as a Certified Store, we exclusively sell 100% authentic LEGO® products sourced directly from the manufacturer, ensuring the highest quality and safety standards.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' services to provide a flexible shopping experience.

How can I track the status of my delivery?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier's portal to monitor your package in real-time.

What should I do if my set is missing a specific brick?

While rare, if your new set is missing a piece, you can contact our customer service team or use the 'Bricks & Pieces' service on the official LEGO website to request a replacement free of charge.